privacy policy

We may receive, collect and store any information you enter on our website or provide us in any other way.

What data do we collect?

When you make an enquiry or a booking via our website we collect personal information you give us such as your name, phone number and email address.

Why do we collect this data?

To provide and operate our services;
To provide our clients with ongoing support;
To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data which we may use to provide and improve our services;
To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

We use Google Workspace applications to store our clients’ personal data. The only data we share with third parties (eg our accommodation providers) are our clients’ names and any special dietary requirements. We do not share or disclose email addresses or phone numbers. Google respects privacy and accesses our private content only with our permission or if required by law. We do not store clients’ payment data. Payments are made to us either by BACS transfer or by card. Card payments are handled by Stripe, certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

How do we communicate with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone or text messages.

How can you withdraw consent?

If you don’t want us to process your data anymore, please contact us.

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.